For emergencies (e.g. leaking water, no heat in the winter), please call 610-330-5373 during business hours.

For all after-hours emergencies, please call Public Safety at 610-330-4444.

On Monday, January 15th, Facilities Operations implemented FAMIS Cloud as the College’s facilities operations management software.  FAMIS Cloud provides several improvements compared to the current version:

  • FAMIS Cloud authentication will use your Lafayette credentials (NetID/password). FAMIS specific credentials are no longer required.
  • Email notification when your work order has been assigned and completed.
  • Online access to your FAMIS Cloud work orders to check on the status of a current request or review your past work orders.

FAMIS Cloud can be accessed through the “Manage the Office’ block of the campus portal or directly from a web browser at:  https://famis.lafayette.edu

 

Work Order Submission Guidelines:

Students:

  • Facilities Operations is responsible for cleaning and maintaining residence halls.
  • If you have a non-emergency maintenance issue you may submit a Work Order Request through your RA or the Residence Life Office.
  • If you need tables or chairs for an event your Advisor must submit a Work Order Request to Facilities Operations.
  • All repairs due to student damage or general wear and tear will be completed through Facilities Operations.
  • Students are prohibited from doing their own repairs, on and off campus.

College Employees:

  • When requesting routine maintenance or work associated with an approved College project, submit a work order via the FAMIS Cloud.
  • Lafayette College credentials (NetID/password) are required to access FAMIS Cloud.
  • To expedite the processing of your Work Order, be sure to include an appropriate account number to bill for time and material fees related to your request. If a Work Order is for routine maintenance, your account number will not be charged.

Note:  Do not submit Work Order requests for room or building renovations or the purchase of equipment or furniture. Such requests are considered project requests and can be submitted by completing a Project Request.

Special Events:

  • Work Order Requests for Special Events require a Work Order Request at least 3 days prior to the event, this is considered a Reimbursable Work Order. You must include the account number so that we may charge the correct account.
  • When requesting work orders for large events such as  Major Concerts, Athletic Events, Commencement, Alumni Weekend, All College Day, Dedications, etc. Facilities Operations requires at least one-week advance notice.

What to Expect Next

Your request for work will be processed as soon as possible. Facilities Operations must take work orders in order of importance. We strive to complete your work order in a timely matter. FAMIS Cloud will automatically send an email confirmation when your Work Order has been assigned to a Facilities Operations Crew and again when your Work Order has been completed.  If you have any questions regarding work orders please do not hesitate to call Facilities Operations at 610-330-5373 and we will be glad to answer your questions.

Who Pays for What?

Most repairs and maintenance to Lafayette facilities are paid for by Facilities Operations. However, some services are charged to the requesting department’s budget, such as repairs to departmental equipment, renovations, door signs, and special event services. Call Facilities Operations at 610-330-5373 for information to help determine if your request is the department’s responsibility.